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Information Technology

Posted on: July 18, 2017

Service Desk Improvements


The Information Technology Department is working to provide a better customer experience in requesting and receiving services.  The IT Team has evaluated several products that provide the customer with an easy-to-use email process to request and track the progress of all requests through a webpage.  We have chosen a product that generates automatic customer replies, offers an employee portal where staff can see a list of their requests and their progress, use a Skype chat feature, understand our Service Level Agreement (SLA) and take part in a customer satisfaction survey.  This product will also allow the IT team to access requests while on the road to provide more timely and appropriate responses. 

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