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Job ID #08-0049 

  • CLOSING DATE:  Thursday, July 17, 2008
  • SALARY$55,500
  • HOURS OF WORK:  40 hours, based on the needs of the department
  • KNOWLEDGE, SKILL AND ABILITY: Ability to speak the English language clearly; ability to operate radio and teletype as well as other communication and office equipment; clerical aptitude; ability to work effectively with the general public; ability to type at a tested rate of 32 words per minute (with minimal errors),and ability to work various shifts. Must be certified in First Aid, CPR and EMD through National Academy of Emergency Medical Dispatch (or equivalent), EMD Quality Assurance Certification preferred. Working knowledge of Microsoft Office systems. A current State of Connecticut Telecommunicator certification or the ability to obtain certification within a reasonable amount of time if coming from another state.  Certification as a State of Connecticut E911 operator and to be certified as a E911 system administrator within a reasonable amount of time.  To be COLLECT system certified within a reasonable amount of time.
  • EXPERIENCE AND TRAINING: Graduation from high school and two years general clerical experience including computer data entry/retrieval and a) three years emergency services dispatcher experience with one year in a lead or supervisory capacity; or, b) five years as an emergency services dispatcher in a similar sized, or larger, department with Police-EMS-and Fire dispatch responsibility, using similar operating systems. 

GENERAL STATEMENT OF DUTIES:  Performs activities relative to the supervision of police, fire, and emergency medical service (EMS) dispatching; performs other related work as may be required. 

SUPERVISION RECEIVED:  Works under the Deputy Chief of Police and the EMS director, who issue instructions regarding work assignments and who may review performance periodically to determine effectiveness. 

ESSENTIAL JOB FUNCTIONS:  Regular and punctual attendance; Plan and perform dispatch coordination, participate in technical and supervisory duties having shift and department-wide impact; assist other department staff as assigned; compose and prepare memos, reports and other written materials. Supervise and evaluate Civilian Dispatchers on an assigned shift; participate in hiring process and make recommendation to department manager regarding personnel selection; provide for proper scheduling of personnel; receive and approve/disapprove leave requests; train and make work assignments; monitor dispatchers performance; resolve complaints and issues involving dispatchers; and initiate disciplinary action. Receive incoming calls from the public requesting emergency and non-emergency assistance; achieve and maintain control of call and provide proper interrogation to obtain information necessary to determine priority of response; dispatch appropriate units or provide appropriate information as required while simultaneously maintaining radio contact with and the status of field units. Maintain computer aided dispatch (CAD) record of all calls. Organize and coordinate dispatch functions, activities and communications with other shifts, as well as contracting agencies, citizens, and outside organizations; assure efficient dispatch shift operations. Schedule and arrange shift training; coordinate schedules of shift personnel. Interpret policies and directives; provide information, receive and process requests and complaints and route individuals to proper department or personnel as appropriate; provide procedural and information to various citizens. Operate a variety of equipment as necessary to perform vehicle registration, criminal, warrant and driver license checks and provide field units with other information as requested. Enter wanted persons, stolen vehicles and other information into law enforcement information networks. Send, receive and disperse information by computer, teletype, telephone, copy machines, facsimile or other methods. Assist with management of Department operating budget and responsible for the processing and payments of various maintenance contracts, work orders, and services associated with the Communications center. Make tape recordings and provide other information to comply with public information and legal requests. When requested, investigate complaints and responds to citizen inquiries, including unusual and complicated calls and situations. Research and recommend purchasing decisions to the Director. Assist in maintaining and updating standard operating procedures for department. Assist in updating and maintaining 911 call lists and emergency response information. Assist in developing, implementing and maintaining a quality assurance program covering all aspects of dispatcher responsibility. Troubleshoots, implements, and/or coordinates the resolution of computer systems (with IT) and radio problems. Assist in developing and maintaining department policies and procedures. Participates in developing, implementing and overseeing staff training based on the “San Jose’” CTO model. Prepares and maintains a variety of records, files, reports, and/or other information related to operational activities including maintaining confidential data for statistical records and reports. Attend staff and other meetings as assigned. Provide Emergency Medical Dispatch (EMD) first aid and CPR instructions by phone according to established procedures. Monitors prisoners via remote cameras. Ensures compliance with all federal and state communications laws, mandates, operating procedures, data entry and retrieval requirements. Serve as a dispatcher when needed or as directed during times of emergencies. Works as a liaison with the fire district chiefs on communications issues. Initial point of contact for any Communications Center issues involving, telephone, radio, audio, and the CAD system. Must be available on an as needed basis, including weekends, nights and holidays. 

OTHER JOB FUNCTIONS:  Performs related work as necessary or assigned.  

PHYSICAL DEMANDS:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.   

While performing the duties of this job, the employee is frequently required to sit, talk, hear and communicate with understanding.  The employee is occasionally required to stand; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl. 

Hand-eye coordination is necessary to operate computer and various office equipment. 

The employee must occasionally lift and/or move more than 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision, and the ability to adjust focus.  

WORK ENVIRONMENT:   The work characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions of the job. 

The noise level in the work environment is usually moderate. May be exposed to dust, fluctuations in inside temperature & electro-magnetic radiation as a computer screen. 

PERSONAL ATTRIBUTES:  Good character; clarity of voice, both on radio and telephone; ability to handle stressful situations. Able to successfully pass a thorough background investigation. 

This job description is not, nor is it intended to be, a complete statement of all duties, functions and responsibilities which comprise this position.   Revised: 5-2-08 

Interested applicants apply by July 17, 2008.  Applications are available on-line at www.enfield-ct.gov, or by calling the Human Resources Department at (860) 253-6345.  Choose ONE of the following ways to apply:

(1) mail completed applications or resumes to Town of Enfield, Human Resources Department, 820 Enfield Street, Enfield, CT 06082

(2) e-mail your resume to jobs@enfield.org, or

(3) fax your resume or application to (860) 253-6264.  The Human Resources Department provides reasonable accommodation to persons with disabilities in accordance with the Americans with Disabilities Act (ADA).   If you need an accommodation in the application process, please contact the Human Resources Department.  EOE/AA/M/F 


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