Report Mailbox Damage
MAILBOX REPLACEMENT POLICY
It is very uncommon that a mailbox is directly contacted with snow removal equipment, if the mailbox and post meet the guidelines established by the United States Postal Service. Town of Enfield mailboxes must meet the guidelines established by the U.S. Postal Service. https://www.usps.com/manage/mailboxes.htm. Please check your mailbox and make sure it is in good repair, firmly attached to a solid post and properly placed so no part of it is over the pavement. Your mailbox will have to withstand countless tons of flying snow during the winter and it may require periodic maintenance.
When a mailbox or post is damaged by DIRECT CONTACT from our snow removal equipment, (I.E. PHYSICALLY STRUCK BY A SNOW PLOW BLADE OR SOME PORTION OF THE TRUCK), DPW will replace it in-kind but to the United States Postal Service guidelines.
IF A MAILBOX OR POST IS PUSHED OVER OR DAMAGED AS A RESULT OF SNOW OR SLUSH COMING OFF THE SNOWPLOW, IT IS CONSIDERED A WINTER HAZARD AND THE TOWN WILL NOT REPAIR OR REPLACE THE MAILBOX OR POST.
It will be the policy of the Town of Enfield Department of Public Works that if any mailbox or post is damaged as the result of snow removal operations, when this department is considered to be working under emergency conditions, including but not limited to snow events, the following procedures and practices will occur by DPW once a mailbox complaint is received:
1. Homeowners must notify the DPW at (860) 763-7527 within seven (7) days from the date of the storm to be eligible for repair or replacement,
2. The incident will be added to the winter inspection/repair list,
3. Inspection of the physical condition of box and/or post. If it was physically struck, it will be obvious,
4. Inspection of mailbox and post to determine cause of damage (photo document when possible),
5. Inspector must check if operator who plowed that route called in the “strike,”
6. Inspector will determine who is at fault (improper installation of mailbox, or plow operator error), and
7. Following investigation, the mailbox or post will be repaired or replaced if it was determined the plow operator was at fault. In some cases, the permanent work may need to be delayed until weather permits proper installation/repair.