Performance Management

Introduction to the Town of Enfield's Performance Measurement System

Since January 1, 2014, Town of Enfield staff have been collecting data on the activities and measures that consume the majority of their time. Annual reports (below) detail each department’s annual measurement totals and provide highlights on specific items of importance.

Measurement Selection Process 
Activity measures were selected with staff input and administration guidance and focus primarily on those activities that staff dedicate time and resources to the most in their department.

In some instances, it is simply “counting widgets,” whereby we are measuring the number of times of an occurrence (e.g. citizen requests for services). Other measures reflect a rate of performance (e.g. average time to respond). Finally, there are ratio measures to determine if we are meeting specified requirements (e.g. staff to children ratio).

Going Forward
2014 was the first year of annual measurements being tallied by departments. In 2015, departments continue to measure their activities (what we are doing), as detailed in this report, but also performance measures (how do we know are doing a good job) and benchmarks (are we meeting the standards we are placing on ourselves).

Who is the audience?
The purpose of this information is to show the public the amount of activities performed in a year and over time and allows management to see changes in activity year-over-year and react accordingly.