Increase IT Support Skills

The IT Department has set a goal to increase the number of IT staff members who are proficient to manage and support our Tier 1 level of requests.  Currently, half our staff meets this goal.  The method of measuring skills required will ...

Brainstorm Videos

IT offers free, educational training videos to Enfield Public Schools and all Town entities.  Videos include Office products for Windows 2016 and Mac 2013 and 2016, Office 365, as well as Windows 8 and 10.  These short, one to two minute...

IT Knowledgebase

We are creating an IT Knowledgebase to centralize our institutional knowledge. We are using OneNote as a basis to structure all our standard responses and technical information. We will have one gateway for all to share contacts, disaster recovery info, p...

IT SharePoint Intranet Site

The IT Intranet SharePoint site has been updated. This intranet is used for IT's documentation and internal libraries. IT has begun updating their internal document libraries. We have cleaned house and deleted several documents referring to outdated info....

Town of Enfield Website Redesign

The CivicPlus Website Redesign project is moving along on schedule.  Basic design elements have been laid out, as well as an initial color scheme.  CivicPlus is now working on the design layout, which was unveiled to the entire committee...

New Tax System - QDS

The Town has a new tax system!!  Quality Data System (QDS) has been working with the Tax Department and IT to implement this new, easy to use, tax system. 

IT has provided our tax receivable data to Quality Data Systems (QDS) and they hav...

New Equipment for Town Staff

An RFP for a new equipment refresh for the town has been completed and awarded to the lease company. New equipment includes All in One desktops, laptops for mobile managers and mobile personnel, new kiosks and All in One computers for library patrons and ...

Fiber Upgrade

IT is upgrading the fiber network connection for the Stanley Jablonski Public Works Complex (DPW) on Moody Road. This upgrade will provide increased network speed to staff. And -- the process will be less expensive than originally budgeted!  The ...

Wireless at ALAC

We recently upgraded network connectivity to the Angelo Lamagna Center. New equipment was installed, which resulted in a substantial increase to network performance and internet speeds.

Network Enhancements - Plain and Simple

Below are some of the network enhancements we have made recently!

PurView Network Analytics – Software has been installed to troubleshoot network problems by analyzing traffic and resource utilization. PurView captures and analyzes cont...

Network Refresh Planning

IT is currently planning for the replacement of the five year old network infrastructure with Extreme Networks Service offering - Network Infrastructure as a Service (NIaaS). Traditional network replacement (remove and replace) of the equipment would cost...

New Town Policies

IT is currently drafting a Technology Deployment and Maintenance Policy, as well as a Micro-Device Policy (think: iPads, iPhones, etc) to ensure all town officials have access to technology. IT has also developed and initiated a Workspace Relocation Polic...

Town Staff Equipment Refresh

We are preparing an RFP for the technology refresh of the town.  This Request for Proposal includes All in One desktops, laptops for mobile managers and mobile personnel, new kiosks and All in One computers for library patrons and residents using...

Website Refresh

Our current website is being reviewed by a Governance Committee of staff members to prepare for our meeting with the CivicPlus project manager.  We will begin to outline a timeline and plan to refresh our website. We will be submitting a Design D...

Skype in our Service Desk

IT has installed a new communication tool as part of Microsoft Office 2016. Skype for Business now has a chat feature that allows instant messaging via your computer. With this new tool, IT and their customers can overcome communication barriers of timing...

Phishing Awareness

“Phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details (and sometimes, indirectly, money), often for malicious reasons, by masquerading as a trustworthy entity in an electronic communicati...

IT Support

From August 23, 2017 to September 8, 2017, as Enfield Public School teachers returned for the new school year, IT's open cases increased 4.5 times. In just a few weeks, we've cut the case load by an unprecedented 55% to a total of just 38 open cases as of...

Enfield Television

In July, Enfield Television became a division of the IT Department. IT will be assisting in the managing of the day to day operations of E-TV.  We are working together to advance the technology currently being used.  We also are sharing ...

Town Staff Upgrade and File Migration

IT will be upgrading the Town staff to Office 365 and Office 2016. Staff email was moved to the cloud previously and we will now be moving their files. This will allow the town staff to access their files from anywhere at anytime with the latest and most ...

IT Statistics

IT is keeping metrics on many things these days! Three such metrics include how many website hits, how many people were on our guest wireless network and how many work orders we close in accordance with our Service Level Agreements. For August, we have cl...

Cybersecurity Awareness

The IT Department has partnered with KnowBe4 to improve our cybersecurity awareness. The program is designed to increase our ability to recognize and avoid dangerous email threats. Staff were challenged to recognize the red flags of social engineering in ...

Continuous Improvement Processes

Two members of our staff have received their Black Belt certification in Lean Six Sigma.  Six Sigma is a method that provides organizations the tools to improve the capability of their business processes.  They conducted research on IT i...

Website Refresh

IT has been working with SiteImprove to gather statistics on our website. We have identified approximately 1792 active pages. Of these pages, we also found approximately 130 broken links and 20 misspellings.  IT and the Town Manager’s Office have...

Magic Carpet Wifi Access

Don't forget our Magic Carpet Bus features free WiFi while travelling on the bus!!  Take a ride with us and check the latest football scores!! #freewifi

New Teacher Orientation

It's that time of year again!!  New teachers are ready to start and educate Enfield's students.  The IT Department has been working hard to ensure that all teachers have the accesses they need to begin teaching right away.  Ever...

24/7 Access

IT helps the Town stay open 24/7 by providing open and available access so residents are able to pay bills online, check on voting locations, apply for permits online, process online bill payments, renew dog licenses online, check out library books, accep...

Summer Staff Changes

Staff changes are a very large summer project for IT. We are getting ready for the upcoming changes in Enfield Public Schools staff that normally occur over the summer. This year will involve an exceptionally large amount of staff changes due to the closi...

Brainstorm Videos

IT is offering free, educational training videos to Enfield Public Schools and all Town entities.  Videos include Office products for Windows 2013, 2016 and Mac 2013 and 2016, as well as Windows 8 and 10. They offer many tips and tricks and answe...

EPS Admin Deployment

IT replaced over 150 laptops and desktop computers throughout the school system.  Replacement computers consisted of All-in-One devices with 23" monitors. Organizational change management was applied to ensure a smooth transition of technolo...

Service Desk Improvements

The Information Technology Department is working to provide a better customer experience in requesting and receiving services.  The IT Team has evaluated several products that provide the customer with an easy-to-use email process to request and ...

GIS Upgrade

The Town is working in collaboration with CDM Smith to update the Town's GIS website.  Enfield’s Fire Departments and Police Department will be able to use GIS hydrant mapping for the identification and location of all hydrants...

ServiceDesk Improvements

The IT team has been evaluating products that will provide the customer with an easy to use portal in which to request and track the progress of all requests through a webpage. We have chosen a vendor and are starting the process of setting up the tables ...

School Administration Relocation

IT is coordinating with Building and Grounds to move the school administration staff offices, located currently at Barnard, into Alcorn. Hale students will be occupying the Barnard office space, as Hale is closing its doors.   IT will need to rew...

Website Analysis

The IT Department is reviewing the Town of Enfield website and will make recommendations for enhancements and improvements to provide more pertinent content to website visitors.  We are working with SiteImprove to identify areas of improvement re...

Guest WiFi Services

The Town's Guest Wifi services will be experiencing a new look and design soon!   Starting in May, customers of wifi services will be able to register and gain access to faster internet connectivity, while increasing security to their ow...

Munis Upgrade

IT is working with Town and school departments to perform a major Munis upgrade.  All departments have been testing and sharing their findings.  Collaboration on all modules, Permits, HR, Finance, etc, has been going smoothly.  ...

Computer Comfort Tips - Part 2

Symptoms of stress and fatigue from working at a computer can be avoided with proper posture, good work habits and ensuring the equipment you work on is adjusted correctly. To maximize your personal comfort: Use a lighter touch on the keyboard to reduce s...

Comfort and Technology Tips

Correct placement of a monitor and keyboard can reduce eye, arm, shoulder and neck fatigue. Follow these tips for comfortable computing whenever working at a computer workstation

• Use an adjustable chair. Get comfortable with its features and make adjustmen...

24/7 Access

IT helps the Town stay open 24/7 by providing open and available access so residents are able to pay bills online, check on voting locations, apply for permits online, process online bill payments, renew dog licenses online, check out library books, accep...

Ergonomic StandUp Desks

Information Technology is testing ergonomic stand up workstations.  Workstation flexibility promotes healthy computing by turning a sedentary work environment into one with movement.  With the growing intensity in the relationship betwee...

Official's Directory

Information Technology and the Town Clerk's Office are working with a new vendor to create a new Official's Directory.  There will soon be a new look to this directory and will be accessible from the Town's web site. &a...

Legal Compliance

IT is working with the Enfield Public Schools in anticipation of new legislation (Public Act 16-189) regarding student privacy laws.  IT is evaluating the implications of these changes and how they will affect our data systems in order to best pr...

Service Desk Improvements

The Information Technology Department is working on providing a better customer experience in requesting and receiving services.  The IT Team has been evaluating products that will provide the customer with an easy to use portal for requesting an...

IT on the Move

Wireless access is getting a facelift for the new year!  When employees and visitors access our Wi-Fi services, they will be able to register for more bandwidth than traditional access by agreeing to the town's acceptable use policy and ...

EHS Tech News

The D-Wing of the Enfield High School building will be open shortly!  The technology is close to being completed and will be ready for students and staff.  It has been tested and made ready for use.  The wing will be part of the...

Town Staff File Migration

IT will be migrating Town staff's files to the cloud! The municipality will be upgrading to Office 365. Their email has been moved to the cloud and we will now be moving their files. This will allow the town staff to access their files from anywhere at...Read on...

New Laptops/Desktops

IT is working on an RFP for a new lease company. With this new three year lease, we will be providing Enfield Public School administration, secretaries, nurses, etc with 160 new state of the art desktops or laptops. Specs will include an All in One Des...Read on...

BrainStorm Videos

IT is offering free educational training videos to Enfield Public Schools and all Town entities. These videos are all on Office products for Windows 2013, 2016 and Mac 2013 and 2016, as well as Windows 8 and 10. These videos are short, one to two minute...Read on...

IT Statistics

IT is keeping metrics on many things these days! Three such metrics include how many website hits, how many people were on our guest wireless network and how many work orders we close in accordance with our Service Level Agreements. For August, we have...Read on...

Using Lean Management

IT has begun working with Lean Management and Six Sigma initiatives. Lean Management encourages eliminating wasteful operations, fixing "what bugs you", and focuses on increased quality while improving customer service. Three people in our dep...Read on...

Social Services Department Move

This past weekend, the Neighborhood Center, Social Services and Dial A Ride moved to a new location!! IT has moved their phones, computers, copiers and printers to ensure their downtime was minimal. They are currently up and functioning and enjoying the...Read on...

Munis HR Applicant Tracking

HR will be implementing a new Munis module that will allow the Human Resources Department to streamline and automate the job application process. This will lead to quicker turnaround times for the applicants and less downtime in our departments as empty ...Read on...

Phone Upgrade

We are upgrading and expanding our Unify phone system to Version 7. New phones will be added to classrooms for a paging system at Enfield High School and adding an extra layer of security on our Voice over IP phone network. Read on...

Summer Projects

IT has a very large list of summer projects this year!! We are moving the equipment in the Memorial Pre-K classes to Stowe. We have ordered brand new equipment for the Enfield High School World Language Lab, CAD labs and Graphic Arts Labs. This equipme...Read on...

Internet Connection

The Town Hall internet connection is being transitioned to the CEN (CT Education Network). This move will reduce our costs and increase our internet speed for town and school staff – a WIN, WIN for all!!

IT Customer Service

The Town of Enfield puts Customer Service first!!! All employees and volunteers of the Town of Enfield are expected to provide our customers with responsive, consistent and effective service. IT supports the technology needs of the Enfield Public School...Read on...

Staff Changes

Staff changes are a very large summer project for IT. We are getting ready for the upcoming changes in Enfield Public Schools staff that normally occur over the summer. This year will involve an exceptionally large amount of staff changes due to the Enf...Read on...

Summer Time in IT

IT provides access and resources to make sure schools and municipal staff have the correct access and permissions to all programs. IT is diligent all summer to ensure that when school faculty returns from the summer break, they have the resources they nee...Read on...

Keep in Touch!

Keep up to date with the exciting happenings in the Information Technology Department!!! We have begun a Twitter account. Please visit us -- @enfielditnews
Spread the word!!

Keep In Touch!

Keep up to date with the exciting happenings in the Information Technology Department!!! We have begun a Twitter account. Please visit us -- @enfielditnews

School Security

Security is continuing to be updated and enhanced by IT and the Enfield Public Schools. We are putting in more and more cameras in all buildings, playgrounds, parking lots, as well as other school hardening efforts. Police and Administration will have ...Read on...

Computer Lab Improvements

The Hazardville Memorial Computer lab is being reconfigured so teachers and students have easier access to each other. IT and the Enfield Public Schools are taking advantage of the wireless setups and providing a highly available, easy to use and secure ...Read on...

SCCM Enhancement

IT will be retiring our Kace appliance and moving to System Center Configuration Manager (SCCM). SCCM is part of our Microsoft infrastructure and will assist us in remote connections to staff and student devices, cutting downtime in half. SCCM allows us ...Read on...

IT Customer Service

The Town of Enfield puts Customer Service first!!! All employees and volunteers of the Town of Enfield are expected to provide our customers with responsive, consistent and effective service. IT supports the technology needs of the Enfield Public School...Read on...

IT Does More With Less!!

We do more with less!!! We reduce costs -- We have put more funding directly into technology software, hardware, etc and have reduced staff costs to just 28% of the IT budget. We invest in key technologies, rethink processes and embrace change with the ...Read on...

Teachers Files Migrate to the Cloud

As part of our Office 365 strategy, IT is working with the Town and Schools to move our files and documents to the cloud!! With files in the cloud, teachers can share documents and other information encouraging collaboration. This new enhancement will m...Read on...

Enfield High School Renovation

IT has ordered and will be installing phones, computers and security equipment for the opening of the new Enfield High School Gymnasium!! Staff and students will be able to use their new gymnasium after the winter break. For more information on their p...Read on...

Magic Carpet Bus - Wireless

Don't forget our Magic Carpet Bus features free WiFi while travelling on the bus!! Take a ride with us and check the latest basketball scores!! #freewifi

SharePoint Move to the Cloud!

As part of our Office 365 strategy, IT is working with the Town and Schools to move our SharePoint site to the cloud!! SharePoint is an internal collaboration site used to share documents and other information between staff. The new SharePoint site will...Read on...

Sidewalk Clearing Clock

Sidewalk Clearing Countdown Clock is available on our website. In order to avoid a fine, please take notice of this clock. Per the Town of Enfield Code of Ordinances, Chapter 74, "Streets, Sidewalks and Other Public Places", Article IV, "...Read on...

Online Town Maps

Town Maps are made available through our online Geographical Information System (GIS). You can find street maps, parcel maps, flood plan maps, zoning maps and more Go to this website for more information: http://www.enfield-ct.gov/137/GIS Read on...

Home Access Center for Parents

IT and the Enfield Public Schools offers a Home Access Center where parents can keep in constant contact with the progress their children are making in class. Homework, day to day updates, etc are posted by teachers and communications are established. C...Read on...

Building Permit Info

Effective January 4, 2016, building permit applications will ONLY be accepted online. You will have the ability to track the process of your application, as well. Be sure to setup your account today at https://www.viewmypermitct.org/TownSelection.aspx. ...Read on...

Office 2013 Student and Staff Licenses

Students have the opportunity to use Office 365. They now can share documents with their teachers. Staff and students each have five Office 2013 licenses to be installed on their personal devices! This new development focuses on the interaction with th...Read on...

Opening Stowe

Stowe is now open and operating!! Several town departments (FRC, Child Development Center, etc) were able to begin on the first day of school. PreK was also moved here, as well as Early Childhood. IT worked diligently, with many other town departments...Read on...

EHS Renovation Update

IT has ordered equipment for the Enfield High School Renovation Project. Servers, switches, etc will arrive so we can begin setting up the infrastructure of Enfield High. Some staff, offices and classrooms will be moved into the new Fermi STEAM building ...Read on...

School Security

IT is assisting the Board of Education in their endeavor to harden the schools. The Board of Education has received a grant to purchase and install new video cameras, proximity card readers, new badge printers. Scanning key cards are being installed on ...Read on...

IT Statistics

Did you know IT supports the Technological Needs of The Town's Education, Public Safety and Municipal Services? This includes over 4000 devices and 37 locations. During the 2014 year, the IT Department closed 6804 support calls. We trained 226 staff me...Read on...

Teachers Get New Laptops!

Enfield Public School teachers are now receiving new Lenovo laptops. They are equipped with Windows 8. With this new device, they will have immediate access to the cloud, their documents, ESchool, etc. They are excited to incorporate this new technolog...Read on...

Office 365

IT has implemented Office 365 to the Town of Enfield employees. Training has begun this month on One Drive and storing documents in the cloud. Teachers are excited about the collaboration aspect and sharing enhancements. Check back here for some tips a...Read on...

Elementary School Lunch Upgrade

The Board of Education has implemented a new point of sale system in the elementary lunchrooms. IT has installed new computers for this new endeavor! Students will be able to pay for lunches "on account" just like the high school process. A p...Read on...

Fire Department Dispatch System

Several fire departments will e integrated with Firehouse software and the town's new computer aided dispatch system. Incidents are recorded automatically and created in Firehouse. This will allow firefighters access to the state's records management sy...Read on...

Dog Licensing

Dog Licensing Online will soon be available!! Citizens will be able to login to our website and renew their dog licenses online!! You will get emails and notifications when it is time to renew! We are working together with the Town Clerk's office to en...Read on...

IT Summer

IT provides access and resources to make sure schools and municipal staff have the correct access and permissions to all programs. IT is diligent all summer to ensure that when school faculty return from summer break, they have the resources they need to...Read on...

Permits and Code Enforcement

Permits and Code Enforcement will be utilizing a new vendor. Citizens will now be able to obtain a permit online!! Payments by credit cards will be coming soon!! #forwardprogress

Fire Department Upgrades

Several Enfield Fire Departments are getting new computer and upgrades to Office 365. Their emails have been migrated to the cloud!! They will have access to short, educational videos and training. Soon, their files and documents will be available in t...Read on...

Enfield High School Renovation Project

IT is now involved in the Enfield High School Renovation Project. For more information on their progress and updates, go to their web site -- http://www.enfield-ct.gov/501/Enfield-High-School-Building-Committee

High Speed Internet

There is a new high speed internet connection at the Enfield Central Library that is made available through the State of CT's Nutmeg Network. This higher speed access for the internet is provided at a fraction of normal internet fees. Read on...

Town Webletter

The Town Webletter is now available. Be sure to check out the Technology section, as well as other exciting happenings in the Town. http://www.enfield-ct.gov/455/Enfield-Webletters For more info....

School Security

IT is assisting the Board of Education in their endeavor to harden the schools. The Board of Education has received a grant to purchase and install new video cameras, proximity card readers, new badge printers. There will be door alarms and an interface...Read on...

IT Statistics

Did you know IT supports the Technological Needs of The Town's Education, Public Safety and Municipal Services? This includes over 4000 devices and 37 locations. During the 2014 year, the IT Department closed 6804 support calls. We trained 226 staff me...Read on...

Office 365 Videos

IT is in the process of inviting all staff to view a series of short, educational, two minute videos on Office 365. These videos include tips and tricks to enhance learning and understanding the power of the cloud. We will be exploring the new Skype for...Read on...

Telecom Transition

In an effort to reduce telecommunication expenses, the Town of Enfield has changed their phone carriers. This change in service is currently only for existing copper lines, i.e., fax lines, alarm lines, etc. The transition was so smooth in all 36 locati...Read on...

Business Information Technology Incubator

The mission of the Business Information Technology Incubator (BITI) is to be the "go to" place for meeting and working space; to provide opportunities and resources and to provide information technology advice and solutions for new and expanding...Read on...

Internet Printing for Mobile Devices

All devices, including mobile IOS devices, Mac computers, etc, have the ability to print to our multi-function printers from our new IPP Print Server. AND a brand new, printer/copier has been deployed to each building as well! Printing will be a breeze!...Read on...

New Business Initiative for IT

IT and the Development Services Department for the Town of Enfield are working together to strengthen and enhance our partnerships with our business community and local colleges.

We are excited to launch our Business Information Technology Initiative...Read on...

Still More Comfort Tips for Computer Users - Part 3

To maximize personal comfort when using a computer:

Your keyboard angle should be adjusted as flat as possible or pointing slightly downward.
Keyboard should be at elbow height.Your monitor and keyboard should be in line with the center of your ...Read on...

More Comfort Tips for Computer Users - Part 2

Symptoms of stress and fatigue from working at a computer can be avoided with proper posture, good work habits and ensuring the equipment you work on is adjusted correctly.

To maximize your personal comfort:
Use a lighter touch on the keyboard to ...Read on...

Comfort Tips for Computer Users - Part 1

Symptoms of stress and fatigue from working at a computer can be avoided with proper posture, good work habits and ensuring the equipment you work on is adjusted correctly.

To maximize your personal comfort:
Sit up with chair tilted back slightly....Read on...

Office 365 Implementation

IT is in the process of implementing Office 365 to the Town of Enfield employees. Our email has been migrated to the cloud already!! Training will begin this month on the new Sharepoint site, as well as Lync. Lync allows us to be more available through...Read on...

EPD New Scheduling System

The Enfield Police Department and IT are now working together to implement a new scheduling system. This new ASAP system will replace the current antiquated method. For more information, please visit http://www.enfield-ct.gov/181/Police. Read on...

IT Citizen's Academy Awards

Thank you for your participation in the Citizen Academy. From the comments and feedback in your surveys, you honored IT with the Most Prepared Instructor Award, Most Perfect Class Discussion Award and we received a Perfect Score for Answers!! It was ou...Read on...

Town Computer Refresh

All Town Employees now have new computers available to them!! We've been upgraded to Windows 7, Office 365, with 22" monitors! Becky H says - It is great to see that the Town and IT really care about how we feel!!

Enfield Senior Center Newsletter - July 2018

Enfield Senior Center Weekly Column - June 25, 2018

Enfield
Senior Center<_o3a_p>

299 Elm Street, Enfield,CT  06082<_o3a_p>

860-763-7425<_o3a_p>

<_o3a_p> 

News Release for the Week of June
25, 2018<_o3a_p>

<_o3a_p> 

<_o3a_p> 

Meetthe Opera House Players on Wednesday, Jun 27, 1 pm.  As many may have heard the Opera Hou...

Enfield Senior Center Weekly Column - June 18, 2018

Enfield
Senior Center<_o3a_p>

299 Elm Street, Enfield,CT  06082<_o3a_p>

860-763-7425<_o3a_p>

<_o3a_p> 

News Release for the Week of June
18, 2018<_o3a_p>

<_o3a_p> 

<_o3a_p> 

Thursday June 21, 4pm, the movie Murder on the Orient
Express will be shown. Whena luxurious train ...

Enfield Senior Center Newsletter - June 2018

Enfield Senior Center Newsletter - May 2018