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“Phishing is the attempt to acquire sensitive information such as usernames, passwords, and credit card details (and sometimes, indirectly, money), often for malicious reasons, by masquerading as a trustworthy entity in an electronic communication.”
In June 2017, The Town initiated a security awareness program. The first step was to establish a baseline of our workforce’s security knowledge. The IT Department sent out 1489 simulated phishing attacks on June 27th. This resulted in 207 staff members clicking on the phishing attack,185 of those staff members opened the associated attachment and 152 staff members entered data detrimental to the security of the network resulting in a Phish-Prone rating of 25.4%.
From July 2017 through October 2017, a Security Awareness Training Program was instituted, and all staff members were required to complete this training.
In December 2017, the IT Department sent out 2995 simulated phishing attacks. This resulted in 82 staff members clicking on the phishing attack, 19 of those staff members opened the associated attachment and 0 staff members entered data detrimental to the security of the network resulting in a Phish-Prone rating of 6.8%, greatly improving the security and safety of our network and information.
To continue awareness and improve security, the IT Department has installed a Phish Alert button for all customers using Outlook 2016. This new email feature has been activated for Town of Enfield users as part of our KnowBe4 subscription as another way to make our network more secure. This allows Outlook users to quickly and easily flag messages as Phishing attempts.
Flagged messages are deleted from the user’s mailbox and forwarded to an IT mailbox for review. User education was provided to make them aware of the Phish Alert Button, its features and functions.