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IT has installed a new communication tool as part of Microsoft Office 2016. Skype for Business now has a chat feature that allows instant messaging via your computer. With this new tool, IT and their customers can overcome communication barriers of timing and location. Customers can access our Service Desk anytime, whether they have a phone available or not. This allows for quicker collaboration and resolution of technology problems. Communication through Skype is as easy as texting! We look forward to incorporating this more into our daily routines.